Note: When she went on the TV series, Undercover Boss, in 2014, COO Shane Evans kept a journal documenting her experiences before, during, and after the show. Follow her blog as she reveals her hopes (and fears) as she undertakes one of her most challenging assignments.
Hard to believe that it has been a year since Massage Heights was featured on Undercover Boss!
In the days and weeks after the show aired, we implemented very meaningful changes based on our learnings. Our Guests, our Franchise Owners, and our Team Members have all benefited from those changes.
I am truly grateful and feel like I have benefited so much from being on the show. I have an even greater appreciation for our purpose at Massage Heights—to elevate the everyday. We change people's lives through business opportunities, employment opportunities, and through healthy, therapeutic massage and skin care services. I want us to be the best at that in any given opportunity. That is, and will always be, our purpose.